Please order carefully.
- Check the product specification in our Product Spec Guide. Samples may be requested.
- Check the quantities. Ordering proper quantities is essential, as we cannot guarantee an exact match between batches. We recommend ordering 5-10% extra tiles.
- Check delivery requirements and delivery costs.
- Once production has begun, orders cannot be cancelled.
- There is a 3 sqm minimum order per colour glaze.
Nearly every New Terracotta product is produced made to order. Our lead times vary from product to product and may also be extended at certain times of the year. Nevertheless, we try to follow these timelines:
- In-stock tiles: 1 week to ship.
- Made to order tiles: 4 to 5 weeks to ship.
- Custom designed tiles and pottery: quoted on an individual basis.
- Exceptionally large quantities: quoted on an individual basis. All lead times will be quoted on purchase order. Please contact us for stock checks.